Gathering facts

Most people skip this step. That's a huge mistake

What can cause this problem

How often do you see this happen

Whta solutions have you tried in the past

What solutions have failed in the past

Who else should I talk to about this

Problems remain unsolved when people look for a solution without direction

ask yourself: based on initial facts, what do I believe is causing this

That's your initial hypothesis

Initial Hypothesis

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Its called a created a process called Hypothesis Driven Process

Take a few hours to understand the problem

Talk to a couple of experts

Ask:

What are the causes

how often does it happen

what solutions have you tried

Build an Issue Tree

Solving one big problem is hard. Solving 20 small problems is easy.

Break the issue down to its smallest components

Understand the big picture

You have analysed 20 micro problems

Now "zoom-out" again. Take a look at the big picture

• What is causing the main problem

• how can this be fixed

  Summarise into one clear recommendation